OUR FAQ LIBRARY
Popular questions and answers about our Wood Gallery
WHAT ARE YOUR STORE POLICIES?
Click on the button to head to our Store Policies for shipping, delivery and returns.
WHEN ARE YOU OPEN?
We are open from 10am to 4pm, 7 days a week and we are open on most public holidays. Check our social media for any un-scheduled closing times for holidays or bad weather.
ARE YOUR PRODUCTS AUSTRALIAN MADE?
Yes, 95% of our products are Australian handmade with 70% made locally on the Sunshine Coast. There are a few items that cannot be duplicated for a reasonable price here in Australia but we explore all avenues first.
DO YOU SHIP INTERNATIONALLY?
Yes, we can ship internationally. Please check the customs guidelines for your country of residence, and ask us to provide a quote for international shipping before making a purchase. ** 26/8/2025 Current issues with shipping to the US (tariff related), please contact us for up to date information.
DO YOU MAKE CUSTOM ITEMS?
Yes, we make custom signs and home decor items. Please visit the Custom Designs page on this website for more information and a photo gallery.
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WHEN ARE THE WOOD CARVING WORKSHOPS?
Our wood carving workshops are held at various times throughout the year. Please visit the Workshops page on this website for more information and a photo gallery. You can book online via our website.
WHEN ARE YOUR EVENTS AND WHERE ARE THEY HELD?
Our LONG WEEKENDER events are held annually on the long weekend in May. Please visit the Events page on this website for more information and a photo gallery. The workshops can be booked via our website.
HOW DO WE READ YOUR BLOGS?
Click on the button to head to our interesting Blog posts.